COMPLAINTS

SPICE’S complaints handling procedure

We pride ourselves in the quality of service given to our clients. Our customers are the heart of our business and we do our utmost to deliver the very best advice and service.

Integrity, quality and efficiency are the standards we set ourselves and the values we believe in. In this respect, we are open to any feedback from our clients, be it positive or negative. We have built our success on customer service and responsiveness.

SPICE has adopted a three-tier approach to customer complaints as follows:

STEP 1

Contact your Client Executive or someone else from his/her department to discuss the issue at hand and reach a solution.

STEP 2

If you are unhappy with the above or if you feel that your problem has still not been dealt with, please contact our Complaints Desk as below:

The Complaints Coordinator

SPICE Finance Ltd

6th Floor, Dias Pier Building, Caudan Waterfront
Caudan, Port Louis, Mauritius.
Tel : (230) 405 4050
Fax : (230) 213 6959
Email: talk-to-us@spicefinance.mu

STEP 3

If you remain unhappy with the outcome, you may write to the Financial Services Commission for lease related complaints or to the Bank of Mauritius for deposit-related complaints.

The Financial Services Commission
FSC House, 54 Cybercity, Ebene.
Tel : (230) 403 7000
Fax : (230) 467 7172
Email: fscmauritius@intnet.mu

The Bank of Mauritius
Sir William Newton Street, Port Louis, Mauritius
Tel : (230) 202 3800, (230) 202 3900
Fax: (230) 208 9204
Email: bomrd@intnet.mu

Note: The Financial Services Commission will only entertain complaints to the extent that you have given us the opportunity to resolve the matter directly.